Support
Parental controls guide
What is Parental Control?
CyberPatrol Parental Control software helps parents manage what their children can see on the internet and how long they browse for. It checks websites against a comprehensive database to ascertain what category they fall into (e.g. educational, entertainment, pornographic) and allows or blocks the website from being displayed on your computer, according to your preferences.
The software also filters incoming and outgoing chat so they can't give out personal details in chat rooms and are protected from inappropriate language.
How are sites classified?
A dedicated team of experts classify websites into 13 categories and update the software. This process is ongoing. Categorization is verified by site exploration and careful comparison with CyberPatrols' published criteria.
As the internet changes rapidly it's impossible for any filtering vendor to catch all sites because new ones can be published within minutes. So those not yet categorized in the database are analyzed by CyberPatrol's Web Page Analysis and CyberPATTERNS technology and, where applicable, dynamically classified into one of the categories.
This means that all websites are scanned prior to being displayed on your computer, assigned to one of the categories and blocked or allowed accordingly.
How do I get this software?
Simply follow the link to CyberPatrols page, where you can purchase the software online.
Is this software compatible with my computer?
Most of our customers, excluding Mac users, can support CyberPatrol software. Full system requirements can be found at www.cyberpatrol.com/print.aspx?id=132.
How do I get help with the software?
If you require support with the software, then you need to contact CyberPatrol, either by email through their website at https://www.cyberpatrol.com/cponline/spSupport.aspx or on the telephone calling 0906 111 0100 (calls charged at £1.50 per minute). Please note that Tiscali TV customer care will not be able to support you on this product.
Is there more information on CyberPatrol?
Yes, visit www.cyberpatrol.com/ for more information on the service.
