Legal
Privacy policy
This Privacy Policy sets out how Video Networks Limited ("we/us") use the personal information that we collect from you on this website. We are committed to safeguarding your privacy and we are registered under the Data Protection Act 1998 and have given the appropriate notifications to the Information Commissioner. Once you choose to provide us with the personal information required to subscribe to our services, or for us to send you further information about them, you can be assured that it will only be used in accordance with this Privacy Policy.
IMPORTANT NOTICE: This Privacy Policy applies whether or not you choose to purchase our services from this website but it does not apply to any other websites that you may visit when linking to other sites from this website or using our services to obtain internet access. Once you have left our website you should note that we do not have any control over third party websites and cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
1. Your consent
By entering your personal details on this website either to express an interest in our services or to subscribe to our services you are consenting to us collecting and using the personal information you provide in accordance with this Privacy Policy. Should we change or update this Privacy Policy for any reason, the changes will be posted here so that you are always kept informed of how we collect and use your personal information and when we may disclose it.
2. How and what do we collect?
We may collect your full name, address, postcode, telephone number, email address and other personal information, if required, to enable us to provide you with our services or information about our services. The information is collected when you fill out an order form for the services or request us to provide you with information about our services. We do not use cookies or similar tracking devices to collect information about you on this website, however, other websites that you may link from to our website may set advertising tracking tags which are activated when you place an order on our website and you should check the privacy policies of any site you link from for further information on these.
3. What do we do with your personal information?
3.1 If you provide us with your contact details to express an interest in our services we will store and use your personal details to provide you with the information you have requested and, where you have permitted us to do so, other information about our similar products and services and the products and services of carefully screened third parties. Where you have chosen to subscribe to our services, we require your personal information primarily to set up and administer your account. If you provide us with details of credit or debit cards or bank accounts in order to make payments to us, any such information will only be used by us for the specific purpose it was provided.
In particular, we will use and store your personal information:-
3.1.1 to the extent necessary to provide the services to you and to charge you correctly if you become a subscriber;
3.1.2 for our own internal record keeping;
3.1.4 to let you know about functionality changes to our website or changes to our terms and conditions of use;
3.1.5 to compile anonymous statistical data about use of the website to enable us to improve the user experience of our website;
3.1.6 to enable us to provide staff training;
3.1.7 to ask for your assistance in participating in customer surveys about our services, unless you have asked us not to, which you may do at anytime;
3.1.8 to provide you with information about our products, services and packages and details of special offers by post or over the telephone, unless you have asked us not to, which you may do at any time;
3.1.9 to periodically send you information by electronic mail (that includes email and SMS) about our products and services, or the products and services of carefully screened third parties, unless you have advised us not to either when providing us with your personal information initially, or subsequently.
3.2 If you subscribe to our services, your use of those services may enable us to gather personal information which allows us to build up a picture of your purchasing and interests or relates to when, where and how long you use the services and which services you use which we will use to improve and tailor the services which we provide to you towards your needs and preferences and offer you additional services, sometimes through our carefully selected third parties, but only if you have opted for us to do so when placing your order or subsequently.
3.3 We will only provide your details to our affiliated companies and selected third parties to enable us to provide you with the services you have ordered. We do not pass your details to third parties for direct marketing purposes without your consent.
3.4 If you agree to subscribe to our services, we may request that you allow us to undertake or request others to undertake credit checks on you in order to determine your credit worthiness before agreeing to enter into an agreement with you. Where your record is searched using a credit reference agency, they will add to your record details of our search and your application and this will be seen by other organisations that make searches to help make decisions about credit for you and members of your household. Please let us know if you require details of the credit reference agencies from whom we obtain and to whom we pass information about you.
3.5 As a subscriber to our services, BT may contact us from time to time in relation to the telephone number you use to access our services. If we receive such communication, we may contact you in relation to your continued access to our services.
3.6 We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect Video Networks Limited or other users of our services.
4. How do we protect your personal information?
We have strict security procedures in place covering the storage and disclosure of your personal information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. We restrict our employees' and agents' access to your personal information by only granting access to those employees and agents who need the information to perform their specific duties. All of our employees are bound to comply with our security and privacy practices and the servers on which we store your personal information on are kept in a secure environment.
5. How long do we store your personal information?
We do not store or process any information on you when it is no longer required by us or if you have informed us that you do not want us to store or process such information which you may do at any time unless, as a subscriber to our services, it is necessary for us to store or process such information to provide the services to you and to charge you correctly.
6. What if you think we have incorrect information or you would like a copy of he information we hold about you, or would like to change your preferences for receiving marketing information from us?
6.1.1 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:
Customer Care
Video Networks Limited
205 Holland Park Avenue
London
W11 4XB
or telephone us on +44 (0) 845 678 3333.
6.2 If you believe that any of the information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will correct any information which is found to be incorrect promptly.
6.3 If you want to "opt out" of receiving any marketing communications from us at any time, please contact Customer Care on + 44 (0) 845 678 3333 or email us at enquiries@Homechoice.co.uk, or write to us at the address above.
