Frequently Asked Questions
What if I order Tiscali and then change my mind?
No problem! With Tiscali you get a 'cooling off period'. Here's how it works: If you subscribe online or over the phone you have the right to cancel your contract for Tiscali within 8 working days of the date of your Tiscali Agreement, unless you ask us to install our services at your home during the cooling off period. (A working day is any day except Saturday, Sunday or a UK bank holiday).
If you wish to cancel, prior to installation, you should contact Customer Care on 0845 678 3333. If you cancel, as set out above, then you will not have to make any payments for Tiscali and we will refund any pre-paid charges.
It is important to remember that once the 'cooling off period' has expired, or the services have been installed, you are committed to the Tiscali service for a minimum of 12 months.
If you have signed up with a member of our sales team in person (in a shop or in the street etc.) please check your contract for details of your cooling off rights.
