Frequently Asked Questions
What are Tiscali TV free calls?
- What's the catch? Are you charging a fortune for calls to mobiles/abroad?
- Are the free calls just between Tiscali TV customers?
- Do I need to take your broadband and digital TV services to get the free calls phone service?
Getting free calls
- How do I get the free calls?
- Can anyone sign up?
- What do I need when I call to sign up for the service?
- How and when will I benefit from my free/discounted calls?
- Is there an installation charge for the free calls service?
- How come I can keep my BT line and existing set-up, yet you'll handle my calls?
- Are there any landline services that are NOT compatible with the free calls phone service?
- I have a BT line but use another company's saver socket or dialler box. Will this affect my service?
- Is there a minimum term for the phone service?
Line rental
- Can I use my existing BT line, or do I need a separate one?
- Do I have to contact BT to move my calls to Tiscali TV?
Call rates
- Is there a limit on the number of free calls I can make?
- What's the cost of the calls you do charge for?
- Is there a minimum monthly spend?
- Can I use the free minutes on my fax machine?
- Can I use the free minutes for dial-up internet?
- What do you mean by daytime, evening and weekend calls?
- What's the difference between a local, national or a UK call?
- How much do calls to premium and non-geographic numbers (e.g. starting 0845, 0906) cost with Tiscali TV?
- Do your prices include VAT?
- Do you place a call spend limit on the account?
Tiscali TV vs. Competitors
- Why should I trust Tiscali TV (a provider of broadband and TV) to provide me with phone calls?
- Do Tiscali TV have a discount scheme for frequently called numbers, like BT Friends & FamilyTM?
- How can Tiscali TV charge less than other phone companies?
- How can you give me a better deal on monthly fees and call charges compared to BT, NTL, Telewest, TalkTalk, One.Tel and other phone companies?
How free calls work
- Can I use my existing phone?
- Can I keep my phone number?
- Do I need a special box, or do I have to dial a code before the number I'm calling?
- Do I need to dial an area code for local calls?
- Will anything physically change in the way I make calls or have my phone set-up?
- Can I use another call provider once I've signed up for the service?
- Can I register more than one phone number?
- Can I change my phone number?
- Can I change between talk plans?
- What if I move house?
Connections
- Are there any connection or disconnection fees?
- Does the phone service work with digital TV boxes that connect to my phone line (Freeview, Sky etc)?
- Does the Tiscali TV free calls service work with the internet?
- Will I get free calls on all my phone handsets?
Billing
- What will appear on my Tiscali TV bill?
- How do I pay for my phone bill?
- How are the call charges on my bill calculated?
- What will appear on my BT bill?
Services
- Can I still use BT call features such as 1471, 1571 and dial services like Directory Enquiries and 999?
- Can I remain ex-directory, or become ex-directory?
- Will my number remain withheld if I take one of the talk plans?
- Can I call Directory Enquiries?
- What about my Phone Book and Yellow Pages?
- Do you offer free Directory Enquiries for customers with disability/sight problems?
- Can I have my phone bill in large print/Braille?
Download our Set Up guide (332 KB). If you do not have a PDF reader, download Acrobat Reader here.
